Furniture Policies

This policy applies exclusively to furniture and home décor products purchased through the Cambridge Kitchens online store. It does not apply to custom cabinetry, architectural millwork, design services, or any other custom projects completed by Cambridge Kitchens.

Made-to-Order Furniture

Every Cambridge furniture piece is designed, engineered, and handcrafted to order in our Hicksville, New York manufacturing facility.

Unlike mass-produced furniture, each item is built specifically for the customer after an order is placed.

Production typically begins shortly after your order is confirmed.

Because of the custom nature of our products, orders cannot be modified once production has begun.

Estimated production lead times are listed on each individual product page and are subject to change based on production schedules.

Order Cancellations

Orders may be cancelled within 48 hours of purchase for a full refund, provided production has not yet begun.

Once production, engineering, or material procurement has commenced, orders become non-cancellable and non-refundable.

If you need assistance, please contact us immediately at: info@cambridgekitchens.com

Returns & Refunds

Because every piece is handcrafted and made to order, all sales are final.

We do not accept returns or exchanges due to:

• Change of mind
• Design preference
• Finish preference
• Natural wood variation
• Incorrect measurements taken by the customer
• Changes to the customer's project

Refunds are only considered if:

• The incorrect product was shipped.
• A manufacturing defect is confirmed by Cambridge Kitchens.

Damaged or Defective Items

Please inspect your furniture immediately upon delivery.

If damage or a defect is discovered:

• Notify Cambridge Kitchens within 48 hours of delivery.
• Email info@cambridgekitchens.com
• Include:
  • Your order number
  • Clear photographs of the furniture
  • Photographs of all packaging
  • A description of the issue

Following review, Cambridge Kitchens may, at its sole discretion:

• Repair the product
• Replace the product
• Replace the affected component
• Issue a refund if no reasonable remedy is available

Shipping & Delivery

Furniture is carefully packaged to minimize the risk of damage during transit.

Delivery methods may vary depending on the destination and size of the order.

Delivery dates are estimates only and cannot be guaranteed.

Cambridge Kitchens is not responsible for delays caused by:

• Weather
• Carrier scheduling
• Traffic
• Labor disruptions
• Circumstances outside our control

Customers are responsible for ensuring that furniture can safely enter the home.

Please verify:

• Door openings
• Hallways
• Stairways
• Elevators
• Access paths

before placing your order.

Natural Wood Variation

Every Cambridge furniture piece is crafted from genuine hardwood.

Variations in:

• Grain pattern
• Color
• Texture
• Mineral streaks
• Knots
• Figure

are natural characteristics of wood and contribute to the uniqueness of every piece.

Wood naturally expands and contracts with seasonal humidity changes.

These characteristics are not considered defects.

Product Dimensions

All dimensions listed are approximate.

Because every piece is handcrafted, slight dimensional variations may occur.

These minor variations are considered normal and are not manufacturing defects.

Care & Maintenance

Dust regularly with a soft microfiber cloth.

Clean spills immediately using a damp cloth followed by a dry cloth.

Avoid:

• Standing water
• Abrasive cleaners
• Harsh chemicals
• Direct sunlight
• Excessive heat
• Excessive humidity

We recommend using:

• Coasters
• Felt pads
• Protective mats

to help preserve the finish.

Limited Warranty

Cambridge Kitchens warrants its furniture against defects in materials and workmanship for one (1) year from the date of delivery under normal residential use.

This warranty does not cover:

• Normal wear and tear
• Scratches
• Dents
• Improper care
• Abuse
• Commercial use
• Environmental damage
• Natural wood movement

If a manufacturing defect is confirmed, Cambridge Kitchens will repair or replace the affected component at its discretion.

Order Accuracy

Customers are responsible for confirming:

• Shipping address
• Contact information
• Product selection
• Finish selection
• Quantity

before completing checkout.

Orders cannot be modified once production has begun.

Color Accuracy

We make every effort to accurately display our furniture through photography and digital renderings.

Because every display device reproduces color differently, the appearance of wood species, stain colors, and finishes may vary slightly between your screen and the finished product.

These variations are normal and are not considered manufacturing defects or grounds for return.

Policy Acceptance

By placing an order through the Cambridge Kitchens online store, you acknowledge that you have read, understood, and agreed to these Furniture Policies.

Questions Before Ordering?

We're happy to help you select the right piece for your home before you place your order.

Cambridge Kitchens Mfg.

280 Duffy Avenue
Hicksville, NY 11801

Phone: (516) 935-5100

Email: info@cambridgekitchens.com